Park View Suites
Legal

Privacy Policy

Last updated: 6 July 2026

This Privacy Policy explains how Newtown Estates Ltd ("we", "us" or "our") collects, uses and protects personal information when you use our website, make an enquiry, request information, book accommodation, stay with us, or otherwise contact us.

We are the controller of the personal information described in this Privacy Policy. This means we decide how and why your personal information is used.

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:

Email: info@euro-estates.co.uk
Website: euro-estates.co.uk
Address: 56 Grenfell Road, Maidenhead, SL6 1HG
Company number: 03686448

1. Information we collect

We may collect and use personal information that you provide to us, including:

  • your name;
  • email address;
  • phone number;
  • company name;
  • check-in and check-out dates;
  • room preferences;
  • number of guests;
  • messages, requests or other information you choose to provide;
  • booking, payment and stay-related information if you proceed with a booking;
  • communications between you and us.

When you submit an enquiry form on our website, the information you enter may be transmitted to us through FormSubmit.co, a third-party form processing service. Our website may also be built, hosted, maintained, updated or supported using website development and hosting tools, including Lovable.

We may also collect technical information when you use our website, such as your IP address, device information, browser information, pages visited, cookie data, analytics data and security logs.

Please do not provide sensitive personal information unless it is necessary for your enquiry, booking or stay. Sensitive information may include health information, accessibility needs, dietary requirements or other special requests.

2. How we use your information

We may use your personal information to:

  • respond to your enquiry;
  • receive, route and manage enquiry form submissions through our website and form-processing providers;
  • provide information about availability, rooms, pricing and services;
  • process, manage and fulfil bookings;
  • communicate with you before, during and after your stay;
  • take payments, issue invoices and manage accounts;
  • provide accommodation and related guest services;
  • deal with cancellations, changes, complaints, disputes or claims;
  • keep records for business, accounting, tax, legal, insurance and regulatory purposes;
  • protect our website, systems, guests, staff, properties and business;
  • prevent fraud, misuse or unlawful activity;
  • improve our website, services, customer experience and business operations;
  • send marketing communications where permitted by law;
  • comply with our legal obligations.

3. Lawful basis for using your information

We only use your personal information where we have a lawful basis to do so. Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: where we need to use your information to take steps at your request before a booking, or to provide accommodation and related services.

Legitimate interests: where we use your information for our business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, managing our business, improving our services, keeping records, protecting our property and systems, and dealing with disputes.

Legal obligation: where we need to use or keep your information to comply with legal, tax, accounting, regulatory or other obligations.

Consent: where we ask for your consent, for example for certain marketing communications or non-essential cookies.

Vital interests: where necessary to protect someone's life or safety.

4. Marketing

We may contact you with information about our accommodation, availability, offers or services where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us.

Even if you opt out of marketing, we may still contact you about enquiries, bookings, payments, safety, legal matters, service updates or other non-marketing matters.

5. Cookies and analytics

Our website may use cookies and similar technologies to operate the website, improve performance, understand how visitors use the site, support security, remember preferences and, where applicable, assist with marketing.

Where required by law, we will ask for your consent before using non-essential cookies.

You can usually control cookies through your browser settings or any cookie controls provided on our website.

6. Website enquiry forms

Our website uses FormSubmit.co to help process enquiry form submissions. When you submit an enquiry form, the information you enter may be sent to FormSubmit.co so that it can be forwarded to us by email or otherwise routed to us.

The information submitted may include your name, email address, phone number, company name, check-in and check-out dates, room preferences, number of guests, message and any other information you choose to include in the form.

We use FormSubmit.co for the purpose of receiving and managing enquiries. We remain responsible for how we use your enquiry information once we receive it.

FormSubmit.co may process technical and form-submission information as necessary to provide, secure and operate its service, including spam prevention and form delivery. FormSubmit.co may temporarily retain submissions in some circumstances, for example where a form has not yet been confirmed or activated.

You should avoid including unnecessary sensitive personal information in enquiry forms.

7. Website platform and maintenance

Our website is built, maintained and supported using Lovable and related website hosting, deployment, development or support tools. These providers may process limited technical, usage, website, hosting, form-submission or operational information where necessary to operate, maintain, secure, update or improve the website.

This may include technical information such as IP address, browser information, device information, pages visited, error logs, security logs, form-submission metadata and other information necessary for website operation, support and security.

We use these providers for the purposes of operating the website, maintaining its functionality, improving performance, supporting security, fixing errors and managing updates.

8. Sharing your information

We may share your personal information where necessary with:

  • people who work for us;
  • companies and individuals who help us operate our website, booking process, payments, communications, accommodation, maintenance, cleaning, security, accounting, insurance, legal and business services;
  • payment, booking, property management, website, hosting, maintenance, development, analytics, email, IT and form-processing providers, including FormSubmit.co where our website enquiry forms are submitted through that service and Lovable where it is used to build, host, maintain, update or support the website;
  • professional advisers;
  • insurers;
  • regulators, government bodies, tax authorities, law enforcement agencies or courts;
  • third parties involved in a sale, transfer, merger, restructuring or financing of our business or assets.

We do not sell your personal information.

Where we use service providers, we take steps designed to ensure they handle personal information appropriately.

9. International transfers

Some of the organisations we use may process personal information outside the UK. Where this happens, we will take steps intended to ensure that appropriate protections are in place, such as using legally recognised safeguards or working with providers in countries considered to provide adequate protection.

This may include providers involved in website hosting, website development and maintenance, email delivery, form processing, analytics, booking management, payment processing and other business systems.

10. How long we keep your information

We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information to respond to enquiries, manage bookings, provide services, maintain business records, comply with legal, accounting, tax and insurance requirements, resolve disputes, prevent fraud and protect our legal rights.

When we no longer need personal information, we will delete it, anonymise it or securely retain it only where we have a lawful reason to do so.

11. Your rights

Depending on the circumstances, you may have rights under data protection law, including the right to:

  • access your personal information;
  • correct inaccurate or incomplete information;
  • request deletion of your personal information;
  • restrict how we use your information;
  • object to certain uses of your information;
  • withdraw consent where we rely on consent;
  • request transfer of your information;
  • complain to a data protection authority.

These rights are not absolute. We may need to keep or use certain information where we have a lawful reason to do so, including for legal, accounting, tax, insurance, fraud prevention, security or dispute-resolution purposes.

To exercise your rights, contact us using the details above.

12. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or internet transmission is completely secure. You should avoid sending unnecessary sensitive information to us.

13. Third-party websites and services

Our website may link to third-party websites, booking platforms, payment providers or other services. We are not responsible for the privacy practices of those third parties. You should read their privacy policies before providing information to them.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website and will apply from the date shown at the top.

15. Complaints

Please contact us first if you have any concerns about how we use your personal information.

You also have the right to complain to the UK Information Commissioner's Office or another relevant data protection authority.